At Tranquil Resort And Spa, we are committed to protecting your privacy and ensuring a safe and secure experience for all of our guests. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By making a reservation or staying at our resort, you agree to the practices described in this policy.
- Information We Collect
We may collect the following personal information during your stay or booking process:
Personal Identification: Name, address, email address, phone number, nationality, and date of birth.
Payment Information: Credit card details (processed by third-party payment providers), billing address, and payment history.
Booking Information: Reservation details, check-in/check-out times, special requests, and any preferences mentioned during booking or check-in.
Identification Documents: A valid proof of citizenship (passport, national ID, voter ID) may be required for verification at check-in as per resort policy.
Guest Activity: Data regarding your resort activities, such as restaurant usage, spa bookings, pool visits, and participation in games and events.
- How We Use Your Information
The information we collect is used to:
Process your reservation and provide the services you have requested.
Verify your identity during check-in and ensure compliance with local regulations.
Enhance your stay by offering personalized services and ensuring your comfort and safety.
Improve our services, operations, and marketing efforts.
Communicate with you, including sending booking confirmations, updates, promotional offers, or surveys.
Analyze guest preferences to offer tailored experiences, such as room upgrades or custom services based on your past visits or activities.
- Security of Your Information
We take the security of your personal information seriously. We use industry-standard security measures, including encryption and secure storage, to protect your data from unauthorized access or disclosure. While we take reasonable steps to protect your personal information, no data transmission over the internet can be guaranteed 100% secure. - CCTV Surveillance
The resort is under 24/7 CCTV surveillance in public areas for the safety and security of our guests. CCTV footage is used solely for security purposes and will not be shared with third parties without proper legal authorization. By entering the resort property, guests consent to being monitored in these areas. - Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
With service providers (e.g., payment processors, third-party booking platforms) who assist in operating the resort and processing your bookings.
For legal compliance, such as responding to subpoenas, legal orders, or regulatory requirements.
With local authorities if required for identity verification or as part of compliance with applicable laws.
For business transfers, such as in the event of a merger, acquisition, or sale of the resort, where your information may be transferred as part of the transaction.
- Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Personal data related to your stay may be kept for a period of up to 5 years after your visit, depending on regulatory requirements and internal business needs.
- Your Rights and Choices
You have the right to access, update, or correct your personal information at any time.
If you wish to opt-out of receiving promotional communications from us, you can unsubscribe by following the instructions in any marketing email or by contacting us directly.
You may request that we delete or restrict the use of your personal data where applicable, subject to legal or contractual requirements.
You have the right to object to the processing of your personal information in certain circumstances, including for marketing purposes.
If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
- Cookies and Tracking Technologies
We may use cookies and other tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may affect some functionalities of the website. Cookies help us:
Remember your preferences and login information.
Track the effectiveness of our marketing campaigns.
Improve the performance of our website.
- Third-Party Links
Our website or resort services may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies only to the information we collect on our site and at the resort. We encourage you to review the privacy policies of any third-party services or websites you visit. - Children’s Privacy
We do not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete that information as soon as possible. Parents or guardians who believe we may have collected such information can contact us to request removal. - Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page, and the effective date will be clearly noted. We encourage you to review this policy periodically for the most up-to-date information. - Consent and Acknowledgment
By staying with us, booking a reservation, or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as outlined herein. - Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: tranquilresorandspa@gmail.com
Phone: 8866158822/9404170008
Address: Tranquil Resort And Spa, 217+218B, medha satara road, mahabaleshwar, 412806