If the guest cancels the booking 7 or more days prior to the check-in date, a 100% refund will be processed.
If the guest cancels the booking 1 to 7 days prior to the check-in date, a 70% cancellation fee will be charged, and the remaining 30% will be refunded.
If the guest cancels the booking within 24 hours of the check-in date, no refund will be granted.
Refunds will be processed within 15 working days, subject to the cancellation policy and property review.